SMS Privacy Policy

Effective Date: September 3, 2026

At JJ Kokesh & Son Plumbing, we respect your privacy and are committed to protecting the personal information you share with us. This SMS Privacy Policy outlines how we collect, use, and protect your mobile phone number and SMS-related data.

1. Information We Collect

When you consent to receive text messages from JJ Kokesh & Son Plumbing, we collect your mobile phone number and any associated contact or service details (such as your name or service address) provided during your request for plumbing services.

2. How We Use Your Information

We use your mobile number strictly for operational and customer service purposes:

● Informational & Service Messages: Appointment confirmations, technician arrival updates, quotes, invoices, and service reminders.
● Review Requests: Follow-up messages asking for feedback or reviews regarding completed plumbing services.
We do not sell, rent, or share your mobile phone number or opt-in data with third parties or affiliates for marketing or promotional purposes.

3. How You Opt-In

You consent to receive SMS communications from us through the following methods:

● Checking an opt-in box on our online service request forms at kokeshandson.com.
● Verbally providing consent to our dispatch or administrative team during phone calls using the following opt-in script: “By opting in, you agree to receive SMS messages from JJ Kokesh & Son Plumbing related to your service requests, including appointment confirmations, technician arrival updates, quotes, and service reminders. We will never share or sell your mobile data or consent with third parties or affiliates for marketing or promotional purposes. Message and data rates may apply, and message frequency will vary based on your service needs. You can text HELP for assistance or STOP to unsubscribe at any time. Our full SMS Privacy Policy and terms are available at SMS Terms & Conditions Page.

4. Opt-Out & Support Options

You can control your SMS preferences at any time:

● Opt-Out: Reply STOP to any text message you receive from us to immediately unsubscribe from SMS communications.
● Help: Reply HELP for instructions or assistance, or contact our main office directly.

5. Message Frequency & Rates

Message frequency varies based on your ongoing service requests, appointments, and completed jobs. Standard message and data rates may apply depending on your mobile carrier and wireless plan.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse.

7. Contact Us

If you have any questions regarding this Privacy Policy or wish to update your communication preferences, please contact us:

● Company: JJ Kokesh & Son Plumbing
● Phone: (636) 391-1233
● Email: contact@kokeshplumbing.com
● Address: 408 Kehrs Mill Rd, Ballwin, MO 63011
● Website: kokeshplumbing.com